Contact Us & FAQs

FAQs

Frequently Asked Questions

What happens if a tenant damages my property?

We assess the damage and arrange any necessary action. Responsibility for repair costs depends on the cause and the terms of the relevant agreements. Minor repairs included in our management agreement are covered by us.

Who will I deal with on a day-to-day basis?

You’ll have a single point of contact who knows your property and keeps you informed, so you know who to speak to whenever you need help.

Do you handle out of hours emergencies?

Yes. Tenants can contact us directly at any time for urgent property issues. You’ll speak to the person managing the property, who will assess the situation and coordinate the appropriate help or repairs.

Who carries out maintenance and repairs?

We arrange suitable local contractors for maintenance and repairs. Minor repairs covered by our management agreement are paid for by us. For work outside that cover, we explain the costs and seek the landlord’s approval before proceeding, except where urgent action is needed under the agreement.

Can I choose from deals you’ve already sourced?

Yes. We source property investment opportunities across the UK for investors to review and choose from. Contact us with your budget and investment goals to ask about available deals. We’ll explain the property details, key figures, risks and sourcing fee so you can decide whether an opportunity suits you.

Can you find a property to suit my requirements?

Yes. We also offer bespoke property sourcing across the UK. We’ll discuss your budget, preferred locations and investment goals, then agree the search requirements, sourcing fee and terms with you before starting.